Vanessa Yarce

GENERAL POLICY, CANCELLATION, CONSENT AND TERMS OF SERVICE – AESTHETIC SERVICES By booking an appointment, purchasing a package or subscribing to a membership, the customer accepts the following terms and conditions, which constitute a binding agreement: — 1. NATURE OF SERVICES The services offered correspond to non-invasive aesthetic treatments that require prior reservation, exclusive time allocation and professional preparation. — 2. CANCELLATIONS AND RESCHEDULING Any cancellation or rescheduling must be made at least 24 hours in advance. — 3. LATE CANCELLATION AND NO SHOW - Cancellations with less than 24 hours: charge of 10% of the value of the service - Non-attendance without notice: 10% charge and possible loss of the session In packages or memberships, the session will be marked as used without exception. — 4. PACKAGES AND MEMBERSHIPS - They are non-refundable, non-transferable and not redeemable for money, except for applicable legal provisions. - They are subject to availability and compliance with this policy. — 5. INFORMED CONSENT AND DISCLAIMER The client declares that he has been informed about the nature of the treatments, understanding that there may be risks, side effects and variable results. The customer acknowledges that: - Your decision is completely voluntary - Has not been pressured or forced - Results are not guaranteed The client accepts possible reactions such as redness, tenderness, inflammation or other individual responses. Consequently, the client exempts the establishment and its staff from responsibility for unwanted results or reactions, provided that the service has been performed in accordance with professional standards. — 6. CUSTOMER RESPONSIBILITY The client agrees to: - Follow pre and post treatment instructions - Report relevant conditions - Attend punctually Non-compliance does not exempt from charges or generate responsibility for the establishment. — 7. AUTHORIZATION OF CHARGES AND PAYMENT PROTECTION The customer authorizes the use of the registered payment method to: - Charges for late cancellation or non-attendance - Services provided Likewise, the client acknowledges and accepts that he will not initiate bank disputes (chargebacks) without valid basis, understanding that the acceptance of this policy constitutes evidence of authorization of the service and its conditions. — 8. CONTACT AUTHORIZATION The customer authorizes the establishment to contact him through calls, text messages, email or other means, for the purpose of: - Appointment confirmation - Reminders - Service follow-up - Relevant information related to your care — 9. LIMITATION OF LIABILITY The establishment will not be responsible for results derived from: - Individual customer factors - Non-compliance with indications - Information omitted — 10. ACCEPTANCE OF TERMS By scheduling, the client confirms that he has read, understood and accepted these terms in their entirety, constituting a legally binding agreement. — 11. MODIFICATIONS We reserve the right to modify these terms at any time, in accordance with current operational or regulatory needs. — We appreciate your commitment and respect for our policies.